Customer Experience
Stop answering "where is my installation?" calls. SaaSSolar's customer portal gives homeowners and business owners real-time visibility into their solar project — from signed contract to final inspection — with zero extra work from your team.
Solar installations take weeks. Without a portal, customers are left in the dark — and they call your team to find out what's happening.
Your office team spends hours every week answering status update calls instead of closing new deals. The same questions, every project, every time.
Customers dig through email threads to find invoices, contracts, and permits. Half the time they can't find what they need and call you anyway.
Customers who feel uninformed write bad reviews — even when the installation was flawless. Poor communication kills your reputation even when your work is great.
Customers have no record of what work was completed, who was on-site, or what photos were taken. Disputes are harder to resolve without documentation.
Post-installation issues reported via WhatsApp or phone often get lost. No tracking, no SLA, no visibility — customers feel ignored after the sale.
Happy customers refer friends — but only if they feel looked after. Poor post-sale experience is the #1 reason solar referral rates stay low.
Every installation stage is visible in the customer portal the moment your team updates it. From permit filing to final grid connection — customers see exactly where their project stands, in plain language.
When your crew uploads site photos from the field, those photos appear instantly in the customer's portal. No email attachments, no WhatsApp, no asking for photos after the fact.
Every document related to the customer's project lives in their portal. Invoices, payment receipts, signed contracts, permit approvals, and warranty documents — downloadable any time, no hunting through emails.
Give customers a proper channel for post-installation issues. Every ticket is tracked, assigned, and resolved through your SaaSSolar dashboard. No more issues disappearing in WhatsApp or phone voicemail.
SaaSSolar is used by solar businesses in the highest-growth solar markets in the United States.
When customers can check progress themselves at any time, they stop calling your office. Your admin team focuses on revenue-generating work instead of repeating the same updates.
Every stage completion, every photo uploaded, every document signed — it's all timestamped and stored. When a customer claims work wasn't done, you have proof.
Customers who feel well informed and well cared for refer friends and family. A portal is the most reliable way to consistently deliver that experience at scale.
The portal shows your company name, logo, and colors. Your customers see your brand, not SaaSSolar. It strengthens your identity with every interaction after the sale.
The portal updates automatically when your team logs activities in SaaSSolar. No separate data entry, no copying updates to a different system — it just works.
Communication is the #1 complaint in solar reviews. When customers have real-time visibility, they rate the experience higher — even when timelines slip.
Your company branding. The portal is fully white-labeled — it shows your company name, logo, and colors. Customers see your brand throughout, which strengthens your company identity after the sale.
Customers receive a secure login link when their project is created. They can access the portal from any device — desktop, tablet, or phone — without needing to install an app.
Automatically. When your team logs a stage completion, uploads photos, or adds a document in SaaSSolar, it appears in the customer's portal instantly. No separate update process needed.
Yes. Any document you upload to the project — invoices, contracts, permits, receipts, warranty docs — is available for the customer to view and download as a PDF at any time.
No. Tickets raised in the customer portal come directly into your SaaSSolar dashboard. Your team assigns, responds to, and resolves tickets without switching to another tool.
Book a demo and see how the SaaSSolar customer portal works for your solar business.
