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A Transparent Experience for Every Solar Customer

The SaaSSolar Customer Portal is designed to keep your customers informed, empowered, and engaged throughout their solar journey — from the moment they sign up to the day their system goes live.
It provides a professional, self-service experience where your customers can track project progress, access invoices and contracts, and raise support tickets — all in real time.

Give your customers visibility. Build trust. Reduce support load.

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Why Customers Love It

Solar projects often involve multiple teams, stages, and documents — which can confuse customers. The SaaSSolar Customer Portal eliminates that confusion by offering a single, secure place where customers can see what’s happening without needing to call or email your team.
Clear communication. Faster updates. Happier customers.

Milestone Management

Key Features of the Customer Portal

Project Management
1. Real-Time Project Tracking

Customers can monitor their project from start to finish.

  • View every milestone — from site survey and permitting to installation and final inspection.
  • See progress percentages, timelines, and upcoming tasks.
  • Get automatic email or portal notifications when a stage is completed.

Keeps customers informed at every step.

2. Payments, Receipts & Invoices

Simplify billing and documentation for your customers.

  • View, download, and print invoices, payment receipts, and contracts anytime.
  • Real-time status indicators show what’s paid and what’s pending.
  • Integrated with your CRM’s accounting workflow for accuracy.
Transparency that speeds up payments.

3. Secure Document Access

No more lost attachments or missing paperwork.

  • Customers can securely access all project-related files — designs, contracts, inspection reports, warranty papers, and handover documents.
  • All files are downloadable in one organized digital folder.
A single source of truth for every document.

4. Milestone Visibility

Give customers a clear picture of progress.

  • Every project milestone (survey, design, permitting, installation, testing, etc.) is visible on their timeline.
  • Milestones automatically update when marked complete in the CRM.
Professional communication made effortless.

5. Support Ticketing System

Turn customer service into a smooth digital experience.

  • Customers can raise tickets directly through their dashboard for queries, issues, or post-installation service.
  • Tickets are automatically assigned to your support team with tracking and response history.
  • Customers get alerts as soon as the ticket is updated or resolved.

Efficient, transparent, and customer-friendly support.

6. Communication & Notifications

Stay connected without chaos.

  • Send updates, announcements, and messages straight to your customers inside the portal.
  • Automated reminders keep them informed about upcoming tasks or payments.
One channel for all communications — clean and organized.

Why Solar Companies Choose SaaSSolar Customer Portal

Improves transparency and customer trust.

Reduces back-and-forth with your support team.

Speeds up payments with easy access to invoices and receipts.

Strengthens your brand image with a professional customer experience.

Increases satisfaction and referral potential.

When customers can see progress, they believe in your process.

Empower Your Customers with Clarity

Turn your customer experience into a competitive advantage with SaaSSolar.

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